We believe that every individual has the right to live a life free from harm, and we hold our responsibility to protect our patients at the heart of everything we do. Safeguarding is not just a policy; it is a commitment shared by every member of our team to ensure a safe, supportive, and respectful environment for everyone who walks through our doors.
What is safeguarding?
Safeguarding means protecting a person’s health, wellbeing, and human rights, enabling them to live free from harm, abuse, and neglect. It is about taking proactive steps to prevent risks and responding effectively when concerns arise. Safeguarding is everyone’s responsibility—whether you are a member of our staff, a patient, or a visitor, we all play a part in looking out for one another.
Safeguarding children and young people
The safety and welfare of children and young people are paramount. Our Primary Care Team is dedicated to following best practice and statutory requirements to ensure every child is protected, regardless of their background, identity, or circumstances.
We work closely with partner agencies to minimise risks and provide support where it is needed most. This includes maintaining secure records, communicating safely, and ensuring our staff are trained to recognise and report concerns immediately.
For more information on how to recognise signs of concern, you can visit the NSPCC.
Adult support and protection
It is vital that we take action if we suspect an adult is at risk of harm or neglect. An adult at risk is generally defined as someone aged 16 or over who may be unable to safeguard their own wellbeing or rights due to disability, illness, or mental health circumstances.
Voicing a concern is a brave and necessary step that ensures help reaches those who need it as quickly as possible. If you are worried about an adult, you can find detailed guidance on Care Information Scotland.
How to report a concern
If you are worried about a child or an adult, please do not wait. You can speak to any member of our clinical team or contact the relevant services directly:
- In an emergency: Always dial 999.
- Non-emergencies: Contact Police Scotland by calling 101.
- Local Council: Social work departments have a legal duty to investigate safeguarding concerns. You can find your local contact via NHS Inform.
- Care Services: If your concern relates to a registered care provider, you can contact the Care Inspectorate.